Workplace Culture at A Better Answer - Telecommunications - Innovative Workplace Culture

Bel Air 21014 US

A Better Answer

Excellence in Tele-Messaging

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About A Better Answer

About Us

Our History – Pat’s husband subscribed to an answering service. He was notified that the company was “going out of business”. His company required the services of an after hour company, so the Scott family decided to open A Better Answer. The fledgling firm opened with thirteen (13) 24-hour clients in May 1979. Today, the company has several hundred clients and plays a vital role in medical practices, hospital accounts, law firms, non-profit organizations, psychiatric eating disorder programs, propane and gas companies, plumbing and electrical emergency contractors, as well as computer designers.

Back in 1986, ABA became one of the first Maryland corporations to install computerized equipment to assist operators in taking vital messages. Today, the company continues to use STARTEL equipment. Known as the Soft Switch, the STARTEL programs are designed to meet the needs of the customer.

CENTURI-SOFT, considered to be one of the answering service industry’s best voice mail programs, announces special greetings to clients’ callers. Every client’s voice mail program is designed especially for that client.

The STARTEL VOICE LOGGER records every incoming and outgoing message. The logger program, in compliance with Maryland state law, is a valuable aide in retrieving word-for-word details on all conversations.

Backup electric is provided through two (2) sources working together to guarantee that the “Lights never go out at A Better Answer”. An EATON uninterruptible power supply (UPS) stands between the STARTEL equipment and a 15-KVA GENERAC propane-powered generator. When there is power interference, the EATON smooths the power coming from the generator to operations.

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    Contact Information

  • Company Name
  • A Better Answer
  • Online Social Profiles
  • Number of Employees
  • 11-25
  • Location
  • Bel Air, Maryland, 21014
    United States

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A Better Answer

Learn communications skills so vital in today’s work environment…..Learn acceptable procedures for processing... View More